Test Instructions

Step-by-Step Instructions

Each test taker is responsible for reading all the information within this document before completing a Kaplan Test of English assessment.

A. Before You Take the Test

Prepare your test environment

Make sure you have everything you need before you take your test. You will need:

A government-issued photo ID
A quiet, well-lit room
A stable internet connection

Technical requirements

Before you begin the registration and testing process, you need a desktop or laptop computer (not a tablet, Chromebook, iPad or mobile device) that is equipped with the following:

Operating Systems:
- MAC: Mac OSX EI Capitan 10.15 or higher.
- PC: Windows 8 or higher.
8GB RAM or better.
Dual core 2.4 GHZ CPU (Windows) or Intel/AMD Processor (MAC).
A strong internet connection with minimum 1.5 Mbps download speed and 1.5 Mbps upload speed. (Cable modem, DSL or better).
Google Chrome or Firefox web browser.
A webcam (this may be part of your device) 800 x 600 resolution or better.
Speakers or headphones (including earbuds).
An integrated or plug-in microphone (this may be part of your device).
VPN connections/Firewalls are strongly discouraged and may result in disruption to exam delivery and eproctoring. Please note that your test must be fully proctored to be validated by our Grading Team.
Java Script & Third-Party Cookies enabled.

You may also visit the Proctortrack website for overall Proctortrack System Requirements:

Please ensure that any devices which you intend to use during the test e.g. headphones, earbuds, microphones etc. are plugged in/switched on and fully charged before you login to Proctortrack. Please ensure that these devices are also worn throughout the test. Removing your audio device during the test may disrupt your proctoring recording and result in your test being invalidated. Should this occur, you will be able to take the test again, but this is likely to be at full cost.

If you are using an external microphone, please ensure that it is positioned to be able to successfully record your audio throughout the test.

Rules & Regulations

Your test will be remotely proctored by Proctortrack, which means you will be recorded to ensure test security. The Proctortrack software will capture a video of you and monitor your screen while you’re taking the test. You will be able to see a small window of your live video recording during your test. The video and screen captures must cover your entire test for it to be valid.

After you complete the test, proctors will review your test video to ensure that you followed the rules. It’s important to follow these rules during the test, or your test will be invalidated and you’ll need to take it again.

Proctortrack will detect if you use a phone, view another screen, use a dictionary or talk to anyone during your test. It is very important that you take note of this.
You must not access any other browser, software program, or webpage during your assessment. Do not use the computer for any activities other than taking the test itself. If you need to utilise any online aids or computer settings as part of an additional need requirement, please contact us to discuss this prior to taking your test.
You must not have, or try to use, a dictionary, pager, spell-checker (e.g Grammarly), electronic recorder, mobile phone or any pre-made notes. Any mobile phones or other devices must be turned off.
You must not use AI text generation during your test. We use AI detection software as part of our grading process. Any tests completed using AI test generator will be invalidated.
You must not use another screen to mirror/share your computer screen as this will be detected by the proctoring system as an unauthorised device.
No one else can be in the test environment during the test.
Your entire face and mouth must be visible at all times during the test. Please contact us if you need to arrange an exception to this.
You must not plagiarise, self-plagiarise or copy from any prompt as this will be picked up by the e-proctoring and your test will be invalid.
You must take the test in one sitting; you cannot leave the test or suspend it prior to completion.
You are not allowed to eat or smoke while taking the test. Any drinks must be in a clear bottle.
You must not copy or take screenshots of any part of an assessment, nor reproduce any part of the test. You may, however, use a piece of blank paper during the test to make notes or prepare your response.
If you usually use Grammarly or a similar online writing aid, please manually disable it before you login to take the test. Failure to do so will lead to your test being marked as invalid. If you are unsure how to disable the Grammarly browser extension please click HERE for guidance.

B. Setting Up Your Proctortrack Account

Before you can begin your test, you’ll need to set up your Proctortrack account.

In your Google Chrome or Firefox web browser, go to https://testing.verificient.com/ to access the Proctortrack site.
Log into Proctortrack with the username and password provided to you by your administrator. You may be asked to reset your password. On your dashboard, find your Kaplan Test of English – English Language Assessment and click Continue or Go to Test.
On the next page, read about how Proctortrack works and general test guidelines. Then, follow the instructions on your screen to download and install the Proctortrack software on your computer. Proctortrack is a light application that should download quickly and does not require administrative rights to install.
After Proctortrack is installed, follow the directions on the screen to set up your account in Proctortrack:
- Agree to the Proctortrack the Terms and Conditions
- Check that your computer is properly set up.
- Verify your identity with a face scan and ID scan. Please ensure that your ID is clearly visible during this time as it will be manually checked by our Grading Team following your test completion.
- Read and agree to the test guidelines.

C. Complete Your Assessment

You will now be directed to the Kaplan Test of English login page. A blue frame will appear around the screen to show that proctoring has begun. This blue frame should be visible throughout your test. If the blue frame is missing, please log out of the Kaplan test platform and Proctortrack immediately and contact [email protected] for further guidance.

Log in to your test with the username and password provided to you by email.

If this is your first time logging in to Kaplan Test of English, you’ll be prompted to accept the Terms and Conditions, set a new password, and enter your email address.
Click Start Assessment, then on the following direction page, scroll to the bottom of the screen and click Start. Please note that you are not able to navigate backwards during your test therefore please ensure that you complete each question before moving onto the next one.
Follow the directions on screen to complete your assessment. When you’ve finished, click the END button in the top right corner of your screen to end the proctoring session.
Check the box and click END again. Wait for the data to upload, then close your browser. Please ensure that your upload completes to 100% before closing the application. If you close the application before the upload completes, your proctoring file may be incomplete and may result in your test being invalidated.

If you do close the application early, please re-open it within 72 hours of taking the test and allow the upload to complete. After 72 hours the proctoring file will no longer be available to upload, and you may have to register to take a new test

D. Troubleshooting

Problems with Kaplan Test of English

I logged out or was disconnected in the middle of my test.

Log back in and continue the assessment from where you left off.

I received an error message during the assessment.

Log out and then log back in.

I can’t hear the audio, or the audio is freezing.

Refresh the page. You may have internet connectivity problems. Log out, then try logging in on a different computer or at a later time.

I can’t record audio in the Speaking section.

Follow the directions in the assessment to allow your microphone.

I can’t upload my responses in the Speaking section.

The Speaking section requires the use of consistent and reliable internet to record and upload responses. If you have slow or consistent internet connectivity, the recording could take up to a minute to upload successfully. Please only click the submit button once during this time. If after a minute your response won’t upload, refresh the page, continue the test, re-record your response, and try submitting again.

Contact [email protected] for any other issues with Kaplan Test of English.

Problems with Proctortrack

For any issues with Proctortrack, contact the Proctortrack support team at www.proctortrack.com/support/.

E. About Kaplan Test of English and Proctortrack

What is Kaplan Test of English?

Kaplan Test of English is an adaptive online test that assesses your level of English language proficiency in different skills. During an assessment, you may be asked to listen to conversations, read emails and articles, answer comprehension questions, write an essay, and/or speak into the microphone on your computer.

Normally, when you take a paper-based test in school, every test taker answers the same questions. Kaplan Test of English is different. When you take an adaptive assessment, you answer different questions than other test takers because the testing system chooses questions that match your English level.

Main Flight (Listening and Reading)

The Listening and Reading sections of your assessment do not have a timer. Each section will end when the testing system has enough information about your English level. Don’t worry if your test is longer or shorter than other test takers’. Just take your time and do your best. However, the total average test time for Listening, and Reading is slightly over an hour.

Writing and Speaking

The Writing and Speaking sections of your assessment do have timers. The Writing section is 35-40 minutes depending on your level. The Speaking section is about 10 minutes.
For the Writing section, you may be asked to write an essay. You’ll have time to read the question and type your answer into the computer, then a grader will give you a score after the test is finished.
For the Speaking section, you’ll speak into your computer’s microphone. Your answers will be recorded, and a grader will give you a score after the test is finished.

What is Proctortrack?

Proctortrack is an online proctoring service that is used to ensure test security and detect cheating. It records activity on your computer and captures video of your face while you are taking a test online. Your personal information and Proctortrack videos will only be viewed by Kaplan Test of English administrators and will only be used to determine whether your assessment results are valid.