Terms and conditions
KAPLAN TEST OF ENGLISH TERMS AND CONDITIONS
Last updated: 15th March 2024
PART A – INTRODUCTION
Definitions
1.1 Candidate has the meaning set out in paragraph 2.5;
1.2 Candidate Representative has the meaning set out in paragraph 2.5;
1.3 Contract means the contract in place between Kaplan and a Candidate pursuant to paragraph 3.4 or
between the Kaplan and a Candidate Representative pursuant to paragraph 5.5 in respect of the purchase
of an Assessment.
1.4 Improper Conduct means any disruptive activity carried out by a candidate before, during or after any
Assessment (whether or not done intentionally);
1.5 Kaplan has the meaning set out in paragraph 2.2;
1.6 Kaplan Team means the Kaplan Team as described at paragraph 2.4; and
1.7 Malpractice refers to any activity carried out by a Candidate (whether or not done intentionally) which
could result in either the Candidate or another Candidate obtaining an unfair and/or undue advantage in
connection with the Assessment.
2 Information about Kaplan Test of English
2.1 The Kaplan Test of English (the “Assessment”) is an English language proficiency
assessment system designed to measure English language ability and track learning progress over time
(“Kaplan Platform”). These Terms and Conditions apply to all assessments taken on the Kaplan Platform.
2.2 The Assessments are provided by Kaplan International Colleges UK Limited, a company registered in
England and Wales (registration number 05268303) whose registered office is at Palace House, 3
Cathedral Street, London SE1 9DE United Kingdom (“Kaplan”).
2.3 Kaplan subcontract to Verificient Technologies Inc. who provide Proctortrack an automated online
remote proctoring solution to verify the identity of Candidates undertaking the Assessment and conduct
remote invigilation to ensure test integrity. Verificient Technologies Inc. is a company registered in
Delaware, USA with its registered office at 1250 Broadway, 26th Floor, New York, NY 10001 USA
(“Verificient”).
2.4 The Kaplan Team is responsible for organising and managing the Assessments, including the payment
process and general queries in relation to Assessments, reasonable adjustments, appeals and complaints.
2.5 Assessments can be purchased by an individual intending to sit an Assessment (a “Candidate”) or by a
training provider, employer, agent or other person or entity paying on behalf of a Candidate or
Candidates (a “Candidate Representative”).
2.6 If you are a Candidate, please ensure that you read the following sections of these Terms and
Conditions: Part A – Introduction, Part B – Terms and conditions which apply to Candidates, Part D – Fees
and Cancellation and Part E – General Terms. If you are a Candidate Representative, please ensure that you
read these Terms and Conditions in full.
PART B – TERMS AND CONDITIONS WHICH APPLY TO CANDIDATES
3 Purchasing an Assessment
3.1 If you are purchasing an Assessment as a Candidate, the terms and conditions set out in this Part B apply.
3.2 A Candidate may purchase an Assessment by submitting an online registration form (“Registration
Form”) on either (i) the Assessment website (www.kaplanenglishtest.com); (ii) a university website with a
link to the Registration Form; or (iii) by contacting the Kaplan Team [email protected] who will
email a link to the Registration Form. A Candidate Representative may complete and submit the
Registration Form on behalf of the Candidate.
3.3 Once the Candidate or Candidate Representative has submitted the Registration Form, the Kaplan
Team will send the Candidate an email with a link to the payment portal where the Candidate can pay for
the Assessment, and a copy of these Terms and Conditions and the Privacy Policy.
3.4 By submitting the Registration Form and paying for the Assessment, the Candidate is agreeing to
these Terms and Conditions. When the Candidate receives the payment confirmation email, a contract
based on these Terms and Conditions comes into existence between the Candidate and Kaplan.
3.5 After Kaplan receives payment from the Candidate for the Assessment, an email will be sent to the
Candidate to confirm that the Assessment has been purchased, along with the Candidate’s login details
for the Kaplan Platform. A copy of these Terms and Conditions will be included in the purchase
confirmation email.
3.6 A Candidate will have fifteen (15) days from the date the Assessment is set up on the Kaplan Platform
to take the Assessment. If the Candidate does not take the Assessment within this timeframe, the
Assessment expires. If more time is required to take the Assessment, more time can be purchased in
accordance with paragraph 10.1.
3.7 Assessment certificates are valid for two (2) years after the date the Candidate takes the Assessment.
4 Data protection
4.1 Kaplan is the “data controller” responsible for the safe and appropriate use of the data provided by the
Candidate.
4.2 Kaplan collects and processes the Candidate’s personal data submitted in connection with the
Assessment so that Kaplan can process the Candidate’s application, payment and provide examination and
assessment services.
4.3 Kaplan may share your personal data, Assessment status (i.e. whether you have taken the
Assessment), Assessment results and certificates with third parties such as educational institutions or
organisations that recognise the Assessment, or affiliates, subsidiaries and other members of the Kaplan
group of companies, including companies located outside of the UK and EEA.
4.4 A Candidate has certain data subject rights, such as the right to rectification, right to erasure, right to
object or to restrict processing and the right of access. For a full explanation of how Kaplan handles a
Candidate’s personal data and how a Candidate can exercise data subject rights please see the Privacy
Notice.
PART C – TERMS AND CONDITIONS WHICH APPLY TO CANDIDATE
REPRESENTATIVES
5 Purchasing an Assessment
5.1 If you are purchasing an Assessment on behalf of a Candidate(s) as a Candidate Representative, the
terms and conditions set out in this Part C apply.
5.2 A Candidate Representative may purchase an Assessment for a Candidate(s) by submitting a
Registration Form on either (i) the Assessment website (www.kaplanenglishtest.com); (ii) a university
website with a link to the Registration Form; (iii) or by contacting the Kaplan Team at
[email protected] who will email a link to the Registration Form. If the Candidate Representative is
paying for the Kaplan Assessment on behalf of the Candidate, they must make a note in the Registration
Form, and if there is no provision within the Registration Form to notify regarding payment, the Candidate
Representative must email the Kaplan Team at [email protected].
5.3 Where a Candidate Representative submits a Registration Form on behalf of Candidate(s), the
Candidate Representative agrees that it will inform each Candidate (on whose behalf it is purchasing an
Assessment) about the requirements of Candidates set out in these Terms and Conditions and the
Candidate Representative must provide a copy of these Terms and Conditionsto each Candidate (on whose
behalf it is purchasing an Assessment) prior to submitting the Registration Form and paying for the
Assessment where applicable. The Candidate Representative must obtain confirmation from each
Candidate that they have read and agree to the terms and conditions which apply to Candidates under
these Terms and Conditions. Please refer to paragraph 2.6 which outlines the Terms and Conditions which
apply to Candidates.
5.4 If the Candidate Representative is paying for the Assessment on behalf of the Candidate, the point at
which the Candidate Representative submits payment for the Assessment, both the Candidate
Representative and the Candidate(s) (on whose behalf the Candidate Representative has made the
purchase) are agreeing to these Terms and Conditions. Once the Candidate Representative and the
relevant Candidate(s) have received confirmation in writing that the fee for the Assessment has been
made, a contract based on these Terms and Conditions comes into existence between the Candidate
Representative, the Candidate(s) and Kaplan. A separate payment confirmation email will be sent to the
Candidate Representative confirming the fee paid by the Candidate Representative for the Assessment.
5.5 After Kaplan receives payment from the Candidate Representative for the Assessment, an email will
be sent to the Candidate Representative and the relevant Candidate(s) to confirm the purchase of the
Assessment. The purchase confirmation email to the Candidate will include the Candidate’s login details for
the Kaplan Platform. The purchase confirmation email to the Candidate Representative will confirm the
number of Assessments purchased. A copy of these Terms and Conditions will be included in the purchase
confirmation emails.
5.6 A Candidate will have fifteen (15) days from the date the Assessment is set up on the Kaplan Platform
to take the Assessment. If the Candidate does not take the Assessment within this timeframe, the
Assessment expires. If more time is required to take the Assessment, more time can be purchased in
accordance with paragraph 10.1.
6 Data protection
6.1 The parties acknowledge that the Candidate Representative is a “controller” of any Candidate personal
data it discloses to Kaplan, and that Kaplan will process the Candidate personal data as a “processor” for
the purposes of performing the services under the Contract.
6.2 The Candidate Representative will ensure that it has the correct legal basis to share personal data with
Kaplan and that the Candidate receives a copy of, or is made aware of, the Candidate Representative’s
Privacy Policy. The Candidate Representative will also ensure the Candidate receives a copy of, or is made
aware of, Kaplan’s Privacy Policy.
PART D – FEES AND CANCELLATION
7 Assessment fees
7.1 The fees payable for the Assessment and other charges will be detailed on the website that the
Registration Form is located (e.g. the Kaplan website (www.kaplanenglishtest.com) or the university
website as applicable). All Assessment fees are payable to Kaplan.
7.2 All fees must be paid in Pounds Sterling (£) at the time of purchase. An Assessment is secured only
when payment has been received in full and all conditions of payment have been complied with.
7.3 In the event a booking is made for a Candidate to re-sit any Assessment, the fees payable are those
applicable for that Assessment will be provided by the Kaplan Team prior to the time of booking the re-sit.
Fees may differ from the amount paid for the original Assessment and is at the sole discretion of Kaplan.
7.4 Assessment fees are non-refundable, whether in full or in part, except under the circumstances
specified in paragraphs 8, 9 and 12 below. This applies irrespective of whether the Candidate undertakes
the Assessment.
7.5 All fees must be received within twenty-one (21) days of completing the Assessment. If payment is not
received within this time period, the Candidate’s Assessment will be cancelled and no results will be made available.
8 Cancellation within 14 days of payment:the “cooling off” period
8.1 Candidates and Candidate Representatives have fourteen (14) days after the date of the payment
confirmation email to cancel the relevant Assessment and receive a full refund. If a Candidate has started
the Assessment during the cooling off period, the Candidate may not claim a full refund as the services
have already been provided. In order to exercise the cancellation right, Candidates or Candidate
Representatives can either:
(a) use the Model Cancellation Form (a copy of which is attached to these Terms and Conditions at
the Schedule 1 below); or
(b) contact the Kaplan Team in writing using the contact details found at paragraph 17.1, and
providing the following information:
(i) purchase reference ;
(ii) the name and email address of the Candidate Representative or Candidate who
purchased the Assessment (and if the Assessment purchase was made by a Candidate
Representative, the names of the Candidate(s) whose Assessment is being cancelled); and
(iii) setting out that the Candidate Representative or Candidate is exercising its right to
cancel during the 14 day “cooling-off period”.
For the avoidance of doubt, where an Assessment is purchased by a Candidate, the
Candidate can only cancel and Assessments purchased by Candidate Representatives may
be cancelled by Candidate Representatives or Candidates.
8.2 Where a Candidate or Candidate Representative is exercising its “cooling off” right to cancel under
paragraph 8.1 above, Kaplan will make the refund within twenty-eight (28) days of the Candidate or
Candidate Representative informing Kaplan in accordance with paragraph 8.1 above. Refunds will be
made to the original payor using the same means of payment as initially used to pay Kaplan (unless this is
not possible, in which case Kaplan will use a suitable alternate means).
9 Other cancellation rights and cancellation charges: after the “cooling off” period
9.1 Candidates or Candidate Representatives who wish to cancel an Assessment after the end of the 14
day “cooling-off period” referred to in paragraph 8 above, by using the Model Cancellation Form (a copy of
which is attached to these Terms and Conditions at the Schedule 1) or by notifying the Kaplan Team in
writing using details at paragraph 17.1, including:
(a) purchase reference;
(b) the name and email address of the Candidate Representative or Candidate who made the
purchase (and if the purchase was made by a Candidate Representative, the names of the
Candidates whose Assessment is being cancelled); and
(c) setting out that the Candidate Representative or Candidate is exercising its right to
cancel after the 14 day “cooling-off period”.
For the avoidance of doubt, if the Candidate has taken the Assessment, the Candidate may not claim a
refund as the services have already been provided. Purchases by Candidates may only be cancelled by
Candidates and purchases made by Candidate Representatives may be cancelled by Candidate
Representatives or Candidates. In the event that a Candidate cancels an Assessment purchased by a
Candidate Representative, the Candidate Representative is liable for the cancellation charges set out in
paragraph 9.5.
9.2 If the cancellation is made in accordance with paragraph 9.1 above, a refund of the fees paid less the
cancellation charges set out in paragraph 9.5, will be issued to the Candidate or Candidate Representative
within twenty-eight (28) days. Refunds will be made to the original payor using the same means of payment
as initially used to pay Kaplan (unless this is not possible, in which case Kaplan will use a suitable alternate
means).
9.3 In the event that Kaplan cancels the Contract for any reason (except as specified in paragraph 15.1),
through no fault of the Candidate or Candidate Representative, the Candidate or Candidate Representative
(whoever made the payment) shall be entitled to receive a full refund of the Assessment fees paid by the
Candidate or Candidate Representative (as relevant).
9.4 The cancellation charges set out in paragraph 9.5 will not apply where a cancellation has been made in
light of mitigating circumstance and dealt with in accordance with the procedure set out in paragraph 13
(Mitigating circumstances and non-attendance on medical grounds).
9.5 Cancellation Charges. Where the Candidate or Candidate Representative as applicable, cancel the
Assessment after the end of the 14 day “cooling-off period”, a cancellation charge of £10 will apply.
10 Assessment Time Extension
10.1 If a Candidate is not able to take the Assessment within fifteen (15) days from the date the
Assessment is set up on the Kaplan Platform, the Candidate or Candidate Representative may purchase an
extension of fifteen (15) days for £20 per Assessment. Extensions and details on payment processes can
be requested by contacting: [email protected].
PART E – GENERAL TERMS
11 Reasonable adjustments
11.1 If a Candidate believes that they are entitled to any reasonable adjustments in connection with an
Assessment, the Candidate must contact the Kaplan Team by email at [email protected] together
with the Candidate’s name, email address, payment reference (if the payment for the Assessment has
been made) and supporting evidence no less than five (5) business days prior to the relevant Assessment.
11.2 The application for reasonable adjustments must include relevant information which is sufficiently
detailed to identify:
(a) the nature of the disability or condition;
(b) the effect of the disability or condition on the Candidate’s ability to perform the
Assessment; and
(c) requested reasonable adjustments for the Candidate and how these adjustments will address
the Candidate’s needs.
11.3 The Kaplan Team will only accept applications for reasonable adjustments from Candidates directly
andwill not discuss such applications with Candidate Representatives. Where a Candidate Representative
has purchased an Assessment on behalf of a Candidate, the relevant Candidate will have to submit the
application for reasonable adjustment to the Kaplan Team.
11.4 Kaplan reserves the right to reject an application made in accordance with this paragraph 11,
notwithstanding reasonable adjustments, if in the opinion of Kaplan the Student’s disability or condition
makes the Student unable or unlikely to complete the Assessment successfully.
12 Appeals, Regrades and Medical Grounds
12.1 Any Candidate wishing to appeal an Assessment due to mitigating circumstances or otherwise, must
follow the Appeals Policy.
12.2 Any Candidate wishing to request a regrade of their Assessment, must follow the Regrade Request
Policy.
12.3 Any candidate who has submitted an appeal or requested a regrade should not book an Assessment until a
decision has been made. In the event a booking is made for a Candidate to re-sit any Assessment before a decision
has been made by the Appeal’s Panel, the Candidate will be contacted and given an opportunity to decide whether
they wish to proceed with the re-sit booking, in which case the appeal or regrade will be cancelled, or if they wish to
proceed with the appeal or regrade, in which case the resit booking will be cancelled.
12.4 Fees are non-refundable, whether in full or in part, following an appeal or regrade request, irrespective of whether
the Candidate’s Assessment results remain the same or change.
12.5 Any Candidate wishing to make a claim for mitigating circumstances for medical grounds should notify the
Kaplan Team without undue delay in writing using details at paragraph 17.1, including:
a) purchase reference;
b) the name and mail address of the Candidate; and
c) explanation of medical grounds for non attendance and appropriate medical evidence.
12.6 Full Assessment fees remain payable in respect of a Candidate who is unable to attend an
Assessment on medical grounds unless they are able to provide appropriate medical evidence. Medical
evidence must be provided prior to any refund being made and should be sent to the contact details
stated below at paragraph 17.1.
13 Intellectual Property
13.1 The Candidate grants Kaplan an irrevocable, perpetual, non-exclusive, worldwide, royalty-free, sublicensable
right to reproduce, adapt, modify, communicate and publish all content submitted or input by the Candidate on the
Kaplan Platform.
13.2 Subject to paragraph 13.1, Kaplan own all intellectual property rights (including copyright) in the
Kaplan Platform including results from Assessments. Kaplan may use generic, aggregated and deidentified data
(including but not limited to, any data submitted by the Candidate through the Kaplan Platform and any data
contained in the Candidate’s Assessment results) for any purpose, including Kaplan’s own research purposes or
in collaboration with any partners or professionals engaged by Kaplan.
14 Candidate Behaviour and Conduct
14.1 The Candidate acknowledges and agrees that they must not:
(a) use the Kaplan Platform or any content and or services for any other purpose except as permitted by these Terms and Conditions;
(b) share the password to the Candidate’s user account on the Kaplan Platform. The Candidate must notify the Kaplan Team immediately if the Candidate discovers that their user account on the Kaplan Platform is being used by an unauthorised third party or that the Candidate has shared their password;
(c) remove or tamper with any copyright notices on the Kaplan Platform;
(d) disassemble, decompile, reverse engineer, or create derivative works or functionally equivalent to software from the Kaplan Platform;
(e) copy or download, in a systematic manner, any text, graphics, information, designs, data or other content from the Kaplan Platform, or communicate or otherwise distribute such systematically obtained text, graphics, information, designs, data or other content; or
(f) breach or circumvent or attempt to breach or circumvent the security of the Kaplan Platform (including by hacking) or engage in any other malicious, illegal or damaging behaviour in relation to Kaplan Platform;
(g) directly or indirectly, introduce or permit the introduction of any virus, worm, trojan or other malicious code into the Kaplan Platform, or in any other manner whatsoever corrupt, degrade or disrupt the Kaplan Platform; and
(h) permit or permit a third party to upload or submit any data or information to or via the Kaplan Platform (or provide Kaplan with any data or information in connection with the Kaplan Platform) nor otherwise use the Kaplan Platform:
(i) to engage in any activity which breaches any law, infringes a third party’s intellectual property rights, or in manner which interferes with the rights of any other person;
(ii) to infringe the intellectual property rights (including trademarks and copyright) or Kaplan or any third party;
(iii) in any way that is defamatory, obscene, misleading or deceptive, fraudulent or otherwise illegal; or
(iv) in any way that constitutes misuse, or resale or other commercial use, of the Kaplan
Platform (or any content and/or services provided or made available through the Kaplan
Platform).
14.2 In the event that a Candidate breaches its obligations under paragraph 14.1, Kaplan reserves the right
to determine how to respond and Kaplan shall not be responsible for the impact its decision may have on
the Candidate’s use of the Kaplan Platform.
14.3 The Candidate agrees to not undertake in any activity which would amount to Malpractice and/or
Improper Conduct before, during or after taking any Assessment. The following is a non-exhaustive list of
Malpractice and/or Improper Conduct:
(a) impersonation or any other deliberate attempt to deceive;
(b) using materials or aids which are not permitted by this Contract or Kaplan;
(c) providing and/or disseminating information about any element of the Assessment with a view
to assist current or prospective Candidates;
(d) breaching any of the Assessment or proctoring rules which is supplied to the Candidate prior
to taking the Assessment; or
(e) providing false information and/or making a fraudulent claim at any time.
14.4 Where there is any suspicion or allegation of Malpractice and/or Improper Conduct or the Candidate
has been found to have breached the Assessment or proctoring rules, Kaplan will mark the Assessment as
invalid and inform the Candidate.
14.5 Where Kaplan mark an Assessment as invalid, Kaplan will inform the Candidate and any third party which requests
Kaplan to verify the Assessment certificate
14.6 Where Kaplan mark an Assessment as invalid or there is any suspicion or allegation of Malpractice and/or Improper
Conduct or the Candidate has been found to have breached the Assessment or proctoring rules, the Candidate or
Candidate Representative (whoever made the Assessment payment) shall not be entitled to receive a refund of the Assessment fees paid by the Candidate or Candidate Representative (as relevant).
14.7 Where a Candidate or a Candidate Representative, who is banned from registering, booking, or paying for any further Assessment or a Candidate Representative representing a banned Candidate, makes a payment, no refund will be available.
14.8 If a Candidate wishes to submit a complaint regarding Kaplan’s decision under paragraph 14.4, the
Candidate must follow the procedure set out in the Appeals Policy.
15 Events beyond the control of Kaplan
15.1 Kaplan will not be liable in cases where Kaplan or the Kaplan Team are unable to fulfil any services in
connection with an Assessment due to fire, natural disaster, act of government, terrorist attack, failure of
utility service or any other reason which is beyond its reasonable control, save that, the Candidate or
Candidate Representative (whoever made the Assessment payment) shall be entitled to select an
alternates Assessment date or opt to receive a full refund of the Assessment fees paid by the Candidate
or Candidate Representative (as relevant).
15.2 Candidates will be notified of any cancellation by Kaplan in accordance with paragraph 15.1 above, by
email.
16 Liability and performance issues
16.1 Kaplan does not exclude or limit in any way its liability to either Candidates or Candidate
Representatives where it would be unlawful to do so. This includes liability for death or personal injury
caused by Kaplan’s negligence or the negligence of its employees, agents or subcontractors or for fraud or
fraudulent misrepresentation.
16.2 Subject to paragraphs 16.3 and 16.4, where Kaplan fails to comply with any of these Terms and
Conditions, save where paragraph 15.1 applies, Kaplan is responsible for loss or damage the Candidate or
Candidate Representative suffers that is a foreseeable result of Kaplan’s breach orfailure to use reasonable
care and skill in providing the services. Kaplan is not responsible for any loss or damage that is not
foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the
Contract was made, both Kaplan and the Candidate or Candidate Representative (as the case may be) knew
it might happen.
16.3 Subject to paragraph 16.4 and except where paragraph 9.3 above applies, Kaplan’sliability under these
Terms and Conditions is limited to the amount of fees paid by the Candidate or Candidate Representative
(as the case may be) for the relevant assessment and Kaplan is not liable to Candidates or Candidate
Representatives for any indirect, special or consequential losses.
16.4 Kaplan excludes liability to the fullest extent permitted by law in respect of any statement,
representation, assurance or warranty (whether made innocently or negligently) that is not set out in these
Terms and Conditions.
17 Miscellaneous
17.1 A Candidate or Candidate Representative may contact the Kaplan Team regarding general queries in
writing to by email to [email protected] or by post to Kaplan Test of English Team,
Kaplan International Colleges UK Limited, Palace House, 3 Cathedral Street, London SE1 9DE United
Kingdom.
17.2 If a Candidate wishes to make an appeal concerning the outcome of an assessment or a Candidate or
Candidate Representative wish to make a complaint about the services, they should contact the Kaplan
Team at the details specified in paragraph 17.1.
17.3 In the event that Kaplan issues an Assessment certificate containing incorrect candidate details,
through no fault of Kaplan, the Candidate or Candidate Representative may purchase an amended Assessment
certificate for £15. The Candidate or Candidate Representative must contact the Kaplan Team by email
at [email protected] and provide supporting evidence of the correct spelling.
17.4 When the word “in writing” is used in these Terms and Conditions, this includes by email.
17.5 No other person shall have any rights to enforce any of these Terms and Conditions.
17.6 If a court finds part of this Contract illegal, the rest of the contract will continue in force. Each of the
paragraphs of these terms operates separately. If any court or relevant authority decides that any of them
are unlawful, the remaining paragraphs will remain in full force and effect.
17.7 If Kaplan delays enforcing this Contract against a Candidate or Candidate Representative, it can still
enforce it later.
17.8 These Terms and Conditions are governed by English law and the courts of England and Wales have
exclusive jurisdiction in respect of any proceedings.
18 Free Kaplan Test of English Assessment
18.1 Where a Candidate is offered a free Assessment, Part A, Part B – paragraph 4, and Part E of the
Terms and Conditions will apply. To cancel an Assessment, the Candidate can email the Kaplan Team at
[email protected] with the applicable details specified in the Model Cancellation Form in Schedule 1.
18.2 The free Assessment is non-exchangeable, non-transferable, and non-negotiable. No cash
alternative or other substitution shall be permitted.
SCHEDULE 1
MODEL CANCELLATION FORM
(Complete and return this form only if you wish to withdraw from the contract)
To the Kaplan Test of English Team c/o [email protected] or Kaplan Test of English Team, Kaplan International Colleges UK Limited, Palace House, 3 Cathedral Street, London SE1 9DE
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following service – Assessment on [INSERT DATE & PAYMENT REFERENCE],
Ordered on [*],
Name of Candidate / Candidate Representative,
E-mail Address of Candidate / Candidate Representative
Signature of Candidate / Candidate Representative
Date
[*] Delete as appropriate
