Regrade Request Policy

Kaplan International Tools for English – Regrade Request Policy – November 2022
Kaplan International Tools for English
Regrade Request Policy
Please note: This Regrade Request Policy only applies to tests which are administered and certified
by the Kaplan International Tools for English team.
Test takers are eligible to request a regrade if they have:
a. completed the related test no more than 14 days before the Regrade Request; and
b. have not booked another test since the test for which the Regrade Request is made.
• Subject to the eligibility criteria above, the test taker can request a regrade by completing a
Regrade Request Form.
• Regrade Requests for writing and speaking tests incur an administration fee of £15 per test
component.
• Reading and listening tests cannot be regraded. If a technical issue occurs during a test
which causes an impediment to test performance, a test taker should lodge an appeal using
an Appeals Form after referring to the Appeals Policy.
• If the Regrade Request is accepted, the test will be sent to a grader who did not grade the
test initially.
• The Lead Grader in their sole discretion and by referring to the grades given previously by
the first and second graders, will determine whether the Regrade Request results in a
change of grade. The Lead Grader will not be the first or second grader who graded the test.
• The test taker will be informed of the outcome within 21 days of receipt of payment. The
outcome of a Regrade Request could be:
o A grade increase;
o A grade decrease; or
o No change in the grade.
• A test taker may not appeal the outcome of a Regrade Request unless the test taker can
demonstrate that the Regrade Request Policy was not followed correctly. In this case, the
test taker should lodge an appeal using this Appeals Form after referring to the Appeals
Policy.