What should I do if I encounter technical issues during the test?  

If you have a problem with the eproctoring application, please contact their support team. This team is available at all times and are the best team to support you with technical issues relating to their application.  

If you’re in the middle of your test and are experiencing technical issues, we advise that you immediately log out of both your test and the proctoring application and contact us at [email protected].  Emails are monitored Monday to Friday between 9.00 am and 5.00pm (UK time) and we’ll respond as soon as possible.